IT Support

Welcome to our IT Support section, here you can read about our various options on providing support to your company. With over 25 years of experience serving local businesses you can be sure that you are in the right hands. IT Support is our core service to businesses and will always remain so. Why not give us a try? after all the first month is free! if after that for any reason you are not satisfied you can just cancel and owe nothing!

Contract Support


Our blue ribbon and most popular support package allows you unlimited support whether over the phone, remote access or site visits. All aspects of labour costs are included with this package. Response times are excellent, please check our SLA page for details. No annual lock in, just a monthly rolling contract with your first month absolutely free! Prices are based on number of PC's, laptops, servers and network complexity. Please use the contact form below for a quote, you may be suprised at how low the cost actually is.

Ad-Hoc Support


Call us only when you need us, no need for a contract agreement. A small retainer is required per month which equates to man hours determined by you. If the time is not used it will rollover for up to 3 months. Although ultimate priority is given to our contracted customers you will find that response times are very good all the same. Please enquire for further information using the form below.

Tailored Support


We're very flexible at Realtec, at the end of the day we're here to service your needs and if the model doesn't fit we will change it to suit you. Whether your business works differently to the norm, or whether you just prefer that tailored fit, we will listen to your requirements and offer you a plan to suit. This in no way means support will be more expensive probably the contrary, it just means you get exactly the right cover you need. Enquire today using the form below.

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Or call us now on

01482 772660